记录了年轻老外在上海点外卖时，如何备注特殊要求、联系骑手以及遇到送错餐时和客服沟通的常用表达。
Notes on common expressions for young expats to add special requests, contact delivery riders, and communicate with customer service when encountering wrong deliveries when ordering takeout in Shanghai.
动作 1：备注特殊要求 / Adding special requests
常用句：“备注上写：不要香菜，少放辣。”
(Bei zhu shang xie: bu yao xiang cai, shao fang la.)
“Write in the notes: no cilantro, less spicy.”
情景对白 / Dialogue:
你：“麻烦帮我加一份米饭，谢谢。”
(Ni: Ma fan bang wo jia yi fen mi fan, xie xie.)
You: “Please add a portion of rice for me, thanks.”店家（在线消息）：“好的，已经看到您的备注了。”
(Dian jia: Hao de, yi jing kan dao nin de bei zhu le.)
Restaurant: “Okay, we have seen your note.”
习惯备注：外卖 App 里最后的“备注”框极其重要。老外一定要熟练掌握“不要葱（No scallions）”、“不要香菜（No cilantro）”怎么写。
Habit Note: The final “Notes” box in the takeout app is extremely important. Foreigners must master how to write “No scallions” and “No cilantro”.
动作 2：联系骑手 / Contacting the delivery rider
常用句：“师傅，我的外卖到了吗？我在大堂等你。”
(Shi fu, wo de wai mai dao le ma? Wo zai da tang deng ni.)
“Master, has my takeout arrived? I’m waiting for you in the lobby.”
情景对白 / Dialogue:
骑手：“您好，保安不让我上楼，我放在外卖柜了。”
(Qi shou: Nin hao, bao an bu rang wo shang lou, wo fang zai wai mai gui le.)
Rider: “Hello, security won’t let me go upstairs, I put it in the takeout locker.”你：“好的，取件码是多少？”
(Ni: Hao de, qu jian ma shi duo shao?)
You: “Okay, what’s the pickup code?”
习惯备注：国内的高层小区或写字楼，外卖员通常进不去，会放在楼下的“外卖柜”。向他们要“取件码”即可。
Habit Note: In high-rise residential compounds or office buildings in China, delivery riders usually cannot enter and will leave the food in the “takeout locker” downstairs. Just ask them for the “pickup code”.
动作 3：联系客服退换 / Contacting customer service for refunds
常用句：“你好，我点的餐送错了。”
(Ni hao, wo dian de can song cuo le.)
“Hello, the meal I ordered was delivered wrong.”
情景对白 / Dialogue:
你：“我点的是牛肉面，但送来的是猪肉的。”
(Ni: Wo dian de shi niu rou mian, dan song lai de shi zhu rou de.)
You: “I ordered beef noodles, but pork was delivered.”客服：“非常抱歉，我帮您申请全额退款，或者让店家重做一份？”
(Ke fu: Fei chang bao qian, wo bang nin shen qing quan e tui kuan, huo zhe rang dian jia chong zuo yi fen?)
Customer service: “We are very sorry. Would you like me to apply for a full refund for you, or have the restaurant remake it?”
习惯备注：遇到送错餐，直接在 App 里点“申请售后”或找客服，通常都能全额退款，平台在这方面非常保护消费者。
Habit Note: If you receive the wrong meal, just click “apply for after-sales” or find customer service in the app. You can usually get a full refund; the platform protects consumers very well in this regard.