记录了外籍高管或主管在与本地员工进行绩效面谈时,如何给出反馈、设定目标以及倾听建议的常用表达。
Notes on common expressions for giving feedback, setting goals, and listening to suggestions when foreign executives or managers conduct performance reviews with local employees.
动作 1:肯定成绩与开场 / Affirming achievements & opening
常用句:“今天主要聊聊你这半年的工作表现。”
(Jin tian zhu yao liao liao ni zhe ban nian de gong zuo biao xian.)
“Today we’ll mainly talk about your work performance over the past six months.”
情景对白 / Dialogue:
你:“首先要肯定,你在上个项目里做得非常出色。”
(Ni: Shou xian yao ken ding, ni zai shang ge xiang mu li zuo de fei chang chu se.)
You: “First of all, I want to acknowledge that you did an excellent job on the last project.”员工:“谢谢老板,这也是团队配合得好。”
(Yuan gong: Xie xie lao ban, zhe ye shi tuan dui pei he de hao.)
Employee: “Thank you, boss. It’s also because the team cooperated well.”
习惯备注:本地职场文化比较看重“面子”,给出负面反馈前,先真诚地肯定对方的成绩,能让接下来的沟通顺畅很多。
Habit Note: Local workplace culture values “face” a lot. Before giving negative feedback, sincerely affirming the other person’s achievements will make the subsequent communication much smoother.
动作 2:给出建设性反馈 / Giving constructive feedback
常用句:“如果在时间管理上再加强一点,就更好了。”
(Ru guo zai shi jian guan li shang zai jia qiang yi dian, jiu geng hao le.)
“It would be even better if you could strengthen your time management a bit.”
情景对白 / Dialogue:
你:“在这个项目的沟通上,我觉得还有提升的空间。”
(Ni: Zai zhe ge xiang mu de gou tong shang, wo jue de hai you ti sheng de kong jian.)
You: “In terms of communication on this project, I think there is room for improvement.”员工:“明白,我以后会多注意跨部门同步。”
(Yuan gong: Ming bai, wo yi hou hui duo zhu yi kua bu men tong bu.)
Employee: “Understood, I will pay more attention to cross-departmental synchronization in the future.”
习惯备注:直接用“你这里做错了”会让人很受挫。用“还有提升的空间”或“如果……就更好了”的句式,既指出了问题,又保全了员工的尊严。
Habit Note: Directly saying “you made a mistake here” can be very frustrating. Using phrases like “there is room for improvement” or “it would be even better if…” points out the problem while preserving the employee’s dignity.
动作 3:倾听员工诉求 / Listening to employee requests
常用句:“接下来半年,你希望在哪些方面发展?”
(Jie xia lai ban nian, ni xi wang zai na xie fang mian fa zhan?)
“In the next six months, in what areas do you hope to develop?”
情景对白 / Dialogue:
员工:“我希望能多参与一些前期的策略制定。”
(Yuan gong: Wo xi wang neng duo can yu yi xie qian qi de ce lue zhi ding.)
Employee: “I hope to participate more in the early-stage strategy formulation.”你:“没问题,下个季度我会安排你加入核心小组。”
(Ni: Mei wen ti, xia ge ji du wo hui an pai ni jia ru he xin xiao zu.)
You: “No problem, I will arrange for you to join the core team next quarter.”
习惯备注:优秀的绩效沟通,一定要把重点放在“未来的发展”上,而不仅仅是“过去的总结”。
Habit Note: Excellent performance reviews must focus on “future development”, not just “past summaries”.